During the booking stage, you select the airport terminal or train station you want us to deliver your luggage to. An Eelway concierge will wait for you at the check-in desk or your train's platform. All important information (rendez-vous point, map, time, phone number and email) will be given to you so you can be rest assured that your luggage is in safe hands.
Several cases can happen.
1. You are leaving Paris but your flight is delayed : in this case, nothing changes, you still have to go to the airport at the same time for your check-in. Our Eelway concierge will wait for you with your luggage at the agreed time.
2. You are going away but your flight is cancelled: please contact our client support so we can arrange the best way for us to deliver your luggage at your home, hotel or at the airport.
3. Your flight arrival has been delayed and you booked a transfer : don't worry, our concierge will wait for you at the airport to collect your luggage.
We take the safety of your luggage very seriously.
All luggage is sealed.
Our couriers are specially trained to take care of your belongings.
Your luggage is kept in a secured storage while you are visiting Paris. During the transfer, the vehicles are locked all the time.
Yes, we can store your luggage. That will cost an extra 2,50€ per night for the whole. For example, you have three bags you want us to pick-up one day and deliver the following morning at the airport, cost will then be 52,50€ (50€ for the three bags and 2,50€ for the night of storage).