Our customer support is available 7 days a week, from 6am to 11pm, bank holidays included. Book online at least 24 hours prior the collection in order to be sure that one of our concierges will be available for you.
All our concierges wear yellow T-shirt with the logo "Eelway" on it to be easily identifiable. We also have meeting points at each station and terminal of Saint-Exupery (LYS) and Lyon-Bron (LYN) Airports.
We offer a flexible luggage storage service in Gare de Lyon-Perrache station: bike storage, key concierge service, kayak, skis storage etc. Without any size or weight restriction, Eelway mobile luggage storage allows you to enjoy the city of Lyon without carrying your belongings.