FAQ

How to send a luggage or parcel to or from Portugal?
It's very simple, you just have to book a door-to-door delivery from or to Italy on our website, Eelway.com. A carrier will pick up your luggage or parcel directly from your door and deliver it to you in record time to the desired address. This can be in Italy or anywhere in the world. And all this for an unbeatable price and unbeatable security. Free yourself from your luggage and no longer pay excessive fees with your usual airlines.

How long will it take for my shipment to arrive?
Our carriers are specialized in the express delivery of luggage to Portugal and abroad. When you place your order, you will have the choice between several delivery times: express delivery or standard delivery within a few days. In addition, you can now deliver your luggage to any address: home, hotel or even work.

How much does it cost to ship a suitcase to or from Portugal?
The price of your shipment will depend of the size of your suitcase or parcel. Get a quote in 2 clicks on our website. We work with professional carriers who offer exclusive and advantageous discounts just for you. Don't wait and enjoy to travel free!

Is my shipment safe with Eelway?
Thanks to Eelway, your luggage will arrive safely at its destination. Our customer service is available 7 days a week to ensure the proper transport of your shipment. This allows us to answer all your questions and resolve your concerns. In addition, your suitcase is insured for free!

How to book a shipment to Portugal with Eelway?
All you have to do is visit our website eelway.com and make a simulation by entering the number of packages or luggage to send, as well as your collection and delivery address. Once you have made your reservation, a carrier will collect your belongings at your door and deliver it safely to where you want.

What to discover in Portugal ?

Portugal, also known as the Land of the Carnations, is a southern European country bordered by Spain and the Atlantic Ocean. The Portuguese Republic, one of the oldest nations in the world, has inherited a very rich culture. And for this reason, Portugal is considered as the cultural capital of Europe. In addition, the climate is pleasant all year round, with summers that are not too hot and mild winters. There is both the sea breeze, the beauty of its cities, the scent of flowers, and a hospitable and friendly population. Portugal covers an area of 92,358 km² with 10.3 million inhabitants. Add to that its exceptional geographical location, a crossroads between the American, European and African continents, Portugal is one of the most popular tourist destinations in the world. Such a large number of tourists requires better means of transport and logistics for both airline users and their luggage. It is with this in mind that we at Eelway wish to make our contribution by offering door-to-door luggage and parcel services to make life easier for passengers. Thanks to our services of sending luggage and parcels to Portugal, you can travel light with complete peace of mind knowing that your luggage is in safe hands. All you have to do is entrust them to us, we will do the rest for you.

What are the 5 best destinations in Portugal ?

The choice is very wide when it comes to a country as beautiful as Portugal. But to make your selection easier, we have chosen for you the 5 favourite destinations of tourism aficionados :

• Lisbon : The Portuguese capital is a magnificent city steeped in history, blending the picturesque with modernity. Its colorful houses line its cobbled streets, its vintage tramway, the city's magnificent beaches, so much diversity that will make you fall in love with one of the oldest cities in Europe.
• Porto : Second largest city in Portugal after Lisbon, Porto is known worldwide for the sweet wine of the same name produced there. This magnificent city established on the Douro estuary will delight your eyes with its magnificent landscapes, the wonderful view on the Dom Louis I bridge, its mansions, and its churches.
• Sintra : this city is spectacular, classified as a "cultural landscape" by UNESCO. Places of breathtaking beauty, magnificent natural and historical sites, it is a city to see absolutely.
• Evora: also called the museum city because of its unique and diversified historical heritage, this city of Alentejo is the perfect destination to get to know the culture and history of Portugal. It is nevertheless lively and lively with its vibrant rhythm and delicious food.
• Guimarães : the first capital of Portugal before Lisbon, this city is considered as the cradle of the Portuguese nation. Guimarães is one of the most important historic cities in the country due to its World Heritage listed historic centre. When you visit Portugal, you can admire the magnificence of its squares and palaces.

Why shipping your luggage and parcels to Portugal ?

You are moving to Portugal :

When moving to a new country, it is often necessary to negociate with the airlines because they are very strict about the quantity and size of the luggage you can take with you. So how do you transport the things you need for your daily life? Thankfully, with Eelway, you can send your luggage to Portugal without size and volume constraints.

For studies in Portugal :

To start your academic year off on the right foot, you want to carry your personal belongings with you. Why not give them to Eelway ? We offer you reliable services for sending luggage and parcels to Portugal at a very competitive price. In addition, you receive your luggage at your home in Portugal thanks to our door-to-door delivery service.

To send your sports equipment to Portugal :

To make the most of your stay in a country as rich in activities as Portugal, you want to take your sports or leisure equipment with you. No worries, Eelway delivers your bulky parcels to Portugal. All you have to do is entrust us with your surfboard, musical instruments or even your bike.

To travel light in Portugal :

Your journey begins and ends at the airport gates. And often, that's precisely where it can go wrong. Luggage heavier than the established standard, an oversized suitcase, a lost or damaged package on arrival, all inconveniences that could make a big impact on your dream stay. Thus, to ensure your peace of mind throughout your trip, we deliver your luggage and parcels to Portugal. All you have to do is pick them up at the door of your new Portuguese address.

What the advantages of Eelway's luggage and parcel services in Portugal ?

Through our luggage transport services in Portugal, Eelway avoids the stress of transporting them by yourself, without forgetting the tiredness. In addition, you no longer have to register them or apprehend any loss of your luggage. Thanks to our door-to-door service, there is no need to carry them to your home. We deliver them to your door. In addition, you are free to use the size and weight of your luggage and parcels, far from the frustrating constraints of the airlines. Thus, by entrusting your luggage and parcels to Eelway, you obtain many privileges, to mention only a few of the following advantages :

• 75 kilos per piece of luggage and parcels with no size limit
• Insurance by our professional partner
• Staff selected and trained by Eelway
• Real-time tracking of your luggage step by step by email or SMS
• Payment of customs formalities for you
• Luggage delivery and door-to-door parcels

What are the steps in the delivery of luggage or parcels in Portugal ?

To entrust us with your luggage and parcels to be sent to Portugal, all you have to do is make an online reservation at any time on the Eelway website. We have a door-to-door delivery service, ideal for your oversized, heavy or sensitive parcels. With Eelway, having your luggage and parcels delivered is done in three simple steps :

• You entrust us your bags, parcels or luggage to your home address
• You travel peacefully without luggage
• You receive your luggage or parcels at your arrival address

How does Eelway protect my luggage and parcels shipped to Portugal ?

Your luggage and parcels are sealed and secured as soon as they are taken care of by one of our selected and trained concierges. In addition, each piece of luggage is insured up to 1000€ by our professional insurance partner. In addition, you can track the progress of your parcels and luggage at each step until they return to you, via email or SMS tracking. All this to ensure that we deliver quality at every level of our service, in complete transparency.

How to send large packages and luggageforairlinesinPortugal ?

Send your surfboard to Portugal :

Portugal is famous for its ideal year-round climate and hundreds of kilometers of coastline. It is also a dream destination for surfers with its hundreds of spots, giving lovers of the sea the opportunity to experience the waves. So when you take an inventory of your luggage, don't forget your surfboard. Amateur, professional, or even if it's your very first time, enjoy the unique waves and spectacular tubes under the Portuguese sky. And to make your life easier and encourage you to enjoy more freedom in your luggage and activities, we suggest that you carry your board for yourself. Indeed, this water sports equipment presents additional challenges when it comes to checking it in with the airline but also throughout your journey to and from the airport. It will be worth an extra cost on your luggage and the risk of it being damaged in the hold is not to be ruled out. So, to travel lightly and know that your precious surfboard is in safe hands, simply have it delivered to your new address via our luggage and sports equipment transport service in Portugal.

Have your golf clubs delivered to Portugal

Portugal is one of the best golf destinations in the world with more than 90 new and varied courses. By going there, you can experience for yourself its magnificent surroundings with its pleasant climate. Portugal's golf courses offer players of all levels unforgettable sensations. So, so that you can have your golf clubs with you in Portugal, entrust them to us. We guarantee the delivery of your leisure equipment. This allows you to relax simply with our door-to-door parcel service in Portugal. From the Algarve to Lisbon via the Azores, it is up to you to conquer the green and breathtakingly fresh landscapes of the golf courses of the Pays des Œillets.

Have your bike delivered to Portugal

There is nothing like a bike ride to fully appreciate the beauty of Portugal. During the day, the temperatures are very pleasant. You can walk around every hour and breathe in the scent of flowers and greenery. It is also a great way to explore the country and stop when you feel like it, as you pass through the small romantic towns, to enjoy the beauty of the churches, or in the shade of the olive trees. However, in order to have your bike with you during your stay, going through the airlines' agreement is another matter... Don't worry, for your cycling adventure to be perfect, we will deliver your bike to Portugal. You can pick it up with complete peace of mind when you arrive at your final address via our door-to-door delivery service.

How to pack your luggage and parcels for delivery in Portugal ?

Before sending your luggage or parcels to Portugal, it is important to pack them well to protect them throughout the journey. To do this, you need to bring some essentials :

• A container to place your parcel inside like : a suitcase, a cardboard box, etc.
• A impact absorbing material to protect the package during transport : bubble wrap, rag or polystyrene
• Tape and a scissors
• A pen to indicate the necessary indications: "delicate", the direction of the luggage, etc.

No worries, in any case, your luggage, parcels and bags are insured by our partner Helvetia Assurance.

What are the items prohibited from entering the country and the items prohibited from being sent by parcel post to Portugal ?

As for all countries, there are restrictions on items entering Portugal and sent by parcel post. To mention only narcotics, counterfeits and protected animals (any living or dead animal or plant species is prohibited to be sent by parcel) as well as all goods subject to restrictions or prohibition. However, every citizen of the European Union has the right to transport some goods in regulated quantities for personal use (tobacco, alcohol, cigars, cigarettes, etc.). So does any traveller, although these quantities differ. In addition, some goods must be declared at the entry of Portuguese customs. In order to avoid these various formalities, you can have your luggage and parcels sent by Eelway. We take care of everything for you on the sole condition that the contents of your packages comply with the laws in force in Portugal and in air transport in general. Indeed, upon entering Portugal, every traveler has the duty to :

1. Declare the goods you send in the parcel
2. Pay mandatory duties and taxes on these goods
3. Comply with the formalities related to exchange control

What other alternatives can I use to send my luggage and parcels to Portugal ?

Moving companies

It is also possible for you to use the removal companies to send your parcels or luggage to Portugal. If your personal belongings are very large, using a company specializing in moving can be an interesting option. However, the services of these moving companies are often very expensive and this choice is justified especially if you want to have a very large volume of business such as furniture delivered.

By air (via air freight)

The advantages of air freight are undoubtedly its efficiency and speed. It is, however, important to consider the cost. Indeed, sending your parcels by air to Portugal is more profitable if they are large volume parcels, such as tables or a grand piano, etc. Otherwise, this alternative may seem quite expensive. In addition, one of the major disadvantages of this mode of parcel transport in Portugal is that you have to pick it up at one of the country's main airports instead of waiting for it calmly at your door.

Shipping by sea freight

Freight by sea is a low-cost solution for sending parcels to Portugal, even for large parcels. However, by adopting this option, the waiting time is relatively long (weeks or even months). So it may be that after a month, you are still waiting for your luggage on the dock. Moreover, once your package has arrived, you still have to go to one of Portugal's major ports to collect and transport your luggage or parcels yourself to your home.